Hello to all of our gamers.
With the growing concern over the spread of Covid-19, we have found ourselves at a crossroads and are navigating the difficult path dividing the financial stability of the shop and its staff and our ethical responsibility as small business owners to promote social distancing to ensure the health of our community at large in Iowa City and beyond. We take this rapidly evolving health risk very seriously and hope all of you are as well.
As of today, March 17th, 2020, we are closing CHG’s public gaming spaces and canceling all events, big and small, as well as casual play for the immediate future. We expect this to last at least through the end of March and will reevaluate the situation at that time and provide any updates both on FB and our website at www.criticalhitgames.net.
This decision was not an easy one to make. It is by far the most difficult scenario we’ve faced since assuming ownership of Critical Hit Games in 2015. That said, we acknowledge that our public gaming spaces can be quite crowded during busy periods and we feel we must be proactive about reducing the risks these high-traffic areas may pose during the Covid-19 pandemic.
Over the coming weeks, and likely months, we ask all of our gamers to bear with us as we develop and institute new policies here at CHG. We love our gaming community and are proud to have grown into a safe space for all to gather and play together free from judgment or prejudice. As an LGS, we do not have the privilege of working from home, which makes this situation all the more scary for us. Our hope is that by instituting these precautionary steps now, we will be able to avoid a complete closure in the future.
We are committed to remaining open, minimizing the loss of wages to our staff, and providing our community with gaming and hobby staples, as these forms of escapism are needed now more than ever. We have implemented increased and more rigid cleaning and sanitizing protocols in our public and retail areas (including tables, chairs, doorknobs, counters, register screens, credit card readers, etc.) and will be servicing in-store purchases and online orders alike. We will also still be buying in cards, toys, and video games. So, feel free to submit orders, or offers of items to trade in, via our website, over the telephone, or in person. We appreciate all of our gamers more than we could ever properly express. CHG is trying its best to do what we feel is right while also looking out for the welfare of as much of our community as possible and we are grateful for your continued support as this public health crisis unfolds.
Stay safe and keep on gaming.
Chance Kirchhof and Wayne Hoover
Owners - Critical Hit Games